Patient Service Representative
Antioch, CA Antioch, CA Full-time Full-time Estimated $36.
1K - $45.
7K a year Estimated $36.
1K - $45.
7K a year 3 days ago 3 days ago 3 days ago Responsible for performing all aspects of the patient encounter from scheduling appointments, registering new patients, screening by phone or in person all patients through the check-out process and charge ticket review, batching and/or direct charge entry within an established & acceptable error rate; collects payments from patients; assumes responsibility for one or more functional areas.
Assures that all paper work, documentation records are ready and available at the time patients arrive for clinic visits.
Takes proactive approach to address, or initiate resolution of clinic concerns presented at the front desk.
Daily Operations Performs front office and other clerical duties including, but not limited to:
answers phones in a courteous and professional manner; greets all patients and confirms their appointment time; directs patient flow to assure smooth activity; provides patients with forms associated with medical specialty opens and sorts mail; monitors waiting room activities, maintains clean waiting areas.
Accurately schedules all patient appointments and return appointments based on physician/dentist or student doctor and medical specialty; obtains, verifies and records patient demographic information including all insurance information required by the appointment system; verifies financial eligibility of all patients scheduled; obtains necessary authorizations based on patient's insurance requirements; confirms all appointments within 48 hours of scheduled time; makes referral appointments for patients; performs scheduling maintenance as required by the system.
Responsible for collection activities in the service area to include co-payments, deductibles, non-covered services and self-pay balances; Schedules revisit appointments as needed; conducts patient call backs as directed by provider.
Receives and processes payments per cash management policy and procedures; balances cash drawer at end of shift/day with daily balancing proof sheet; Perform other duties as assigned.
Duties will be assigned in other clinic service areas as patient needs required.
< br / > < br / > Required Skills < br / > Accurate data entry skills with knowledge of basic keyboarding Professional and courteous telephone skills Excellent oral and written communication skills with ability to communicate clearly by telephone on in person Ability to file numerically and alphabetically Knowledge and thorough understanding of medical office procedures Knowledge of confidentiality and release of information Ability to work under pressure Skilled at managing multiple priorities Sufficient knowledge of insurance plans to correctly assess need for prior authorization of procedures and referrals and to interpret patient financial information Medical terminology Typing speed and accuracy in order to correctly enter needed volume of data on computer and query accounts while talking with patient on the telephone.
< br / > < br / > Required Experience < br / > High school diploma or equivalent is required; minimum of two (2) years experience as a medical receptionist, insurance processor or a similar position in a medical office, hospital, insurance company, health plan or other health related facility.
Experience with computerized scheduling and billing systems; bilingual preferred.
At Meharry, we're pleased to offer comprehensive, competitive benefits to eligible employees and their eligible dependents.
From health care to holidays, our aim is to help employees enjoy happy and healthy lifestyles, while maintaining a good work-life balance.
Meharry's benefits package includes:
Dental Medical Vision 403(b) plan and supplemental annuity plan Accidental death and dismemberment Life insurance Long-term disability Short-term disability Other supplemental coverage Tuition Reimbursement Our vacation benefits vary with length and type of service.
We grant twelve (12) paid holidays.
Meharry Medical College's benefits package is designed to offer flexibility and variety of choice.
All full time staff working 32 or more hours per week are eligible for benefits.
Select benefits are available for part-time positions.
Meharry strives to offer their employees a professional environment in which they can both work and build a career.
As part of this effort, we offer a tuition reimbursement program and professional development training to assist you with your career path.
For Further Information or Questions regarding this role, you may contact Meharry's Talent Acquisition Specialist below.
Jouvie Henderson (she, her, hers) jhenderson@mmc.
edu.
Estimated Salary: $20 to $28 per hour based on qualifications.
1K - $45.
7K a year Estimated $36.
1K - $45.
7K a year 3 days ago 3 days ago 3 days ago Responsible for performing all aspects of the patient encounter from scheduling appointments, registering new patients, screening by phone or in person all patients through the check-out process and charge ticket review, batching and/or direct charge entry within an established & acceptable error rate; collects payments from patients; assumes responsibility for one or more functional areas.
Assures that all paper work, documentation records are ready and available at the time patients arrive for clinic visits.
Takes proactive approach to address, or initiate resolution of clinic concerns presented at the front desk.
Daily Operations Performs front office and other clerical duties including, but not limited to:
answers phones in a courteous and professional manner; greets all patients and confirms their appointment time; directs patient flow to assure smooth activity; provides patients with forms associated with medical specialty opens and sorts mail; monitors waiting room activities, maintains clean waiting areas.
Accurately schedules all patient appointments and return appointments based on physician/dentist or student doctor and medical specialty; obtains, verifies and records patient demographic information including all insurance information required by the appointment system; verifies financial eligibility of all patients scheduled; obtains necessary authorizations based on patient's insurance requirements; confirms all appointments within 48 hours of scheduled time; makes referral appointments for patients; performs scheduling maintenance as required by the system.
Responsible for collection activities in the service area to include co-payments, deductibles, non-covered services and self-pay balances; Schedules revisit appointments as needed; conducts patient call backs as directed by provider.
Receives and processes payments per cash management policy and procedures; balances cash drawer at end of shift/day with daily balancing proof sheet; Perform other duties as assigned.
Duties will be assigned in other clinic service areas as patient needs required.
< br / > < br / > Required Skills < br / > Accurate data entry skills with knowledge of basic keyboarding Professional and courteous telephone skills Excellent oral and written communication skills with ability to communicate clearly by telephone on in person Ability to file numerically and alphabetically Knowledge and thorough understanding of medical office procedures Knowledge of confidentiality and release of information Ability to work under pressure Skilled at managing multiple priorities Sufficient knowledge of insurance plans to correctly assess need for prior authorization of procedures and referrals and to interpret patient financial information Medical terminology Typing speed and accuracy in order to correctly enter needed volume of data on computer and query accounts while talking with patient on the telephone.
< br / > < br / > Required Experience < br / > High school diploma or equivalent is required; minimum of two (2) years experience as a medical receptionist, insurance processor or a similar position in a medical office, hospital, insurance company, health plan or other health related facility.
Experience with computerized scheduling and billing systems; bilingual preferred.
At Meharry, we're pleased to offer comprehensive, competitive benefits to eligible employees and their eligible dependents.
From health care to holidays, our aim is to help employees enjoy happy and healthy lifestyles, while maintaining a good work-life balance.
Meharry's benefits package includes:
Dental Medical Vision 403(b) plan and supplemental annuity plan Accidental death and dismemberment Life insurance Long-term disability Short-term disability Other supplemental coverage Tuition Reimbursement Our vacation benefits vary with length and type of service.
We grant twelve (12) paid holidays.
Meharry Medical College's benefits package is designed to offer flexibility and variety of choice.
All full time staff working 32 or more hours per week are eligible for benefits.
Select benefits are available for part-time positions.
Meharry strives to offer their employees a professional environment in which they can both work and build a career.
As part of this effort, we offer a tuition reimbursement program and professional development training to assist you with your career path.
For Further Information or Questions regarding this role, you may contact Meharry's Talent Acquisition Specialist below.
Jouvie Henderson (she, her, hers) jhenderson@mmc.
edu.
Estimated Salary: $20 to $28 per hour based on qualifications.
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